Thank you for using the Loxy app. If you encounter any technical issues while using our app, please feel free to contact our technical support team. We will do our best to provide you with timely and effective assistance.

Contact Information

• Email: [email protected]

What Information to ProvideTo help us better understand and resolve your problem, please provide the following information when contacting technical support:

• Device Information: Please specify the type and model of the device you are using, such as iPhone 15 or Samsung Galaxy S23.
• Operating System Version: Include the version number of the operating system on your device, e.g., iOS 18.1 or Android 14.
• App Version Number: You can check the app version number in the app's settings or on the app store where you downloaded the app.
• Detailed Description of the Problem: Please describe the problem you are experiencing in detail, including the steps to reproduce the problem, any error messages you see, and the frequency of the problem occurrence.
• Screenshots and Videos: If possible, please attach screenshots or videos that can help us better understand the problem.

Response TimeWe strive to respond to all technical support requests as quickly as possible. During our regular business hours (Monday to Friday, 9:00 am - 5:00 pm), we will make every effort to respond to your request within [X] business hours. For urgent requests outside of business hours, please include "Urgent" in the subject line of your email, and we will prioritize handling it as soon as possible.

Data SecurityWe highly value your privacy and data security. Any information you provide to us will be used solely for the purpose of resolving your technical issues and will not be disclosed to any third - parties without your consent.